Refund Policy
A full refund, less 10% of the course fee, will be given for cancellation of courses made at least four (4) weeks* prior to the relevant event. A 50% refund will be given for cancellations of up to two (2) weeks* notice. Cancellations with less than two (2) weeks* notice, or failure to attend on the day(s) of the course cannot be refunded. CeoDental Seminars is unable assume responsibility for weather events, flight/travel delays or changes to an attendee’s work commitments or personal circumstances. Please also do not request "special consideration" as a one off for refund as this will be declined. At two weeks before a course, CeoDental Seminars will have already committed to or paid for all of the course, venue, catering and possibly materials expenses, as well as for some courses, we will have not accepted later registrations as yours will represent the last place available in the course. The same conditions apply for the Mini Residency programs, as for our shorter courses.
As an alternative to cancellation, CeoDental Seminars will allow another person to attend the course in your place at no additional cost. If you provide notification of the change to CeoDental Seminars within 1 week of the course, this person will receive a log-in for the CeoDental Website where they can download any course resources as well as a CPD certificate. Your original log-in will then become void and please note that Invoices cannot be transferred to another name (however, this is something you and the new attendee can work out between yourselves). If notification of the change of attendee is received with less than one week's notice, then that person can still attend in your place, but we will be unable to alter the login details referred to above and they will be issued with a hand written name badge on the day of the course. All cancellations or transfers must be received via email at info@ceodental.com.au.
Please consider the analogy of purchasing a concert ticket - If you cannot attend, then give the ticket to a friend as the venue is not going to provide a refund if you did not present on the day.
* 1 week equals 7 full days
Covid Policy
In the event that a State Government imposes travel restrictions that impact on an attendee's ability to travel to this course, then a full refund (less 2.5% merchant fee) will be transferred back to the registered attendee upon their request and provision of a copy of that government advice
Please contact us on info@ceodental.com.au to advise such details.
Communications Policy
CeoDental Seminars operates from a small office with part time staff. All communications are thus electronic and occasionally there may be small delays in communication between our Office and Attendees.
After registering online, you will receive an email confirmation containing the course details (if you have provided your correct email address). We will normally confirm receipt of your registration within a few minutes of your online payment. All confirmations and communications are electronic and no physical letter or product will be posted to you. If you do not receive an email confirmation, then please check your junk/spam filter. If after at least an hour you still have not received an email from us, then please email us directly with your name, date of online registration, course name and amount paid, and we will respond as quickly as possible.
If you wish to query a registration, please contact us at info@ceodental.com.au.