Terms and Conditions


Refund Policy

A full refund, less 10% of the course fee, will be given for cancellation of courses made at least four (4) weeks* prior to the relevant event. A 50% refund will be given for cancellations of up to two (2) weeks* notice. Cancellations with less than two (2) weeks* notice, or failure to attend on the day(s) of the course cannot be refunded. CeoDental Seminars is unable assume responsibility for weather events, flight/travel delays or changes to an attendee’s work commitments or personal circumstances. Please also do not request "special consideration" as a one off for refund as this will be declined. At two weeks before a course, CeoDental Seminars will have already committed to or paid for all of the course, venue, catering and possibly materials expenses, as well as for some courses, we will have not accepted later registrations as yours will represent the last place available in the course. The same conditions apply for the Mini Residency programs, as for our shorter courses. 

As an alternative to cancellation, CeoDental Seminars will allow the transfer of registration to another attendee at anytime, at no additional cost. All cancellations or transfers must be received via email at info@ceodental.com.au.

Please consider the analogy of purchasing a concert ticket - If you cannot attend, then give the ticket to a friend as the venue is not going to provide a refund if you did not present on the day. 

* 1 week equals 7 full days

Please contact us on info@ceodental.com.au to advise such details. 


Communications Policy

CeoDental Seminars operates from a small office with part time staff. All communications are thus electronic and occasionally there may be small delays in communication between our Office and Attendees.

After registering online, you will receive an email confirmation containing the course details (if you have provided your correct email address). We will normally confirm receipt of your registration within a few minutes of your online payment. All confirmations and communications are electronic and no physical letter or product will be posted to you. If you do not receive an email confirmation, then please check your junk/spam filter.  If after at least an hour you still have not received an email from us, then please email us directly with your name, date of online registration, course name and amount paid, and we will respond as quickly as possible. 

If you wish to query a registration, please contact us at info@ceodental.com.au.